Please fill in the form below to request an RMA# for all products returning for service. Once you have received your RMA#, clearly mark it on the outside of the box. Put all of your contact information: name, phone number, email address and return address, inside the box.

NOTE: All parts related to the functionality and installment of the product (caps, connectors, batteries, ground leads, etc.) are required to be returned ON the item for inspection purposes.

Shipping terms: EXW – Incoterms 2010

Heron Instruments Inc. (SHIP HERE)
ATTN: Service Department
447 Moxley Road
Dundas, ON L9H 5E2

Heron Instruments Inc/JBF Express
ATTN: Service Department
4392 Broadway
Depew, NY 14043

RMA Form