Heron Instruments Inc. warrants to repair or replace any such defective equipment or part, determined to our satisfaction after inspection by our technician, to be a defect in workmanship or an original material defect, with all shipping pre-paid by the user.

Water Level Meters

  • dipper-T – 2 years (probe 1 year)

  • dipper-T2 – 2 years (probe 1 year)

  • Water Tape – 2 years (probe 1 year)

  • SKINNY DIPPER – 2 years (probe 1 year)

  • dipper-Tough – 2 years (probe N/A)

  • dipper-Tag – 2 years

Data Loggers / Pressure Transmitters

  • dipperLog 128+ – 2 years

  • dipperLog TOUGH – 2 years

  • 4-20mA Pressure Transmitter – 2 years

  • barLog Barometric Logger – 2 years

Inspection Cameras

  • dipper-See EXAMINER – 2 years

Specialty Water Level Meters

  • H.OIL – 2 years (probe 1 year)

  • Conductivity Plus – 2 years (probe 1 year)

  • dipper-Temp – 2 years (probe 1 year)

In no event shall Heron Instruments Inc. be liable for any direct, indirect or consequential damages, abuse, acts of third parties (rental equipment), environmental conditions or other expenses which may arise in connection with such defective equipment.

This warranty shall not apply to damage of equipment caused by improper installation, usage, storage, alteration or inadequate care.

Heron Warranty coverage does not extend to the following:

  • Tape, bag or batteries used with the product
  • Products used as rental equipment
  • Products contaminated by materials which are known to be hazardous and; as such, have rendered the unit unserviceable
  • Parts failure due to neglect in cleaning or incorrect servicing
  • Failure of parts caused by misuse

For service information email service@heroninstruments.com or 1-800-331-2032