Heron Instruments Inc. warrants to repair or replace any such defective equipment or part, determined to our satisfaction after inspection by our technician, to be a defect in workmanship or an original material defect, with all shipping pre-paid by the user.
Water Level Meters
dipper-T – 5 years (probe 1 year)
dipper-T2 – 5 years (probe 1 year)
Water Tape – 5 years (probe 1 year)
SKINNY DIPPER – 5 years (probe 1 year)
dipper-Tough – 5 years (probe N/A)
dipper-Tag – 5 years
Data Loggers / Pressure Transmitters
dipperLog 128+ – 3 years
dipperLog TOUGH – 3 years
4-20mA Pressure Transmitter – 3 years
barLog Barometric Logger – 3 years
dipper-See EXAMINER – 2 years
dipper-See H2GO – 2 years
Specialty Water Level Meters
H.OIL – 5 years (probe 1 year)
Conductivity Plus – 3 years (probe 1 year)
dipper-Temp – 3 years (probe 1 year)
In no event shall Heron Instruments Inc. be liable for any direct, indirect or consequential damages, abuse, acts of third parties (rental equipment), environmental conditions or other expenses which may arise in connection with such defective equipment.
This warranty shall not apply to damage of equipment caused by improper installation, usage, storage, alteration or inadequate care.
Heron Warranty coverage does not extend to the following:
Tape, bag or batteries used with the product
Products used as rental equipment
Products contaminated by materials which are known to be hazardous and; as such, have rendered the unit unserviceable
Parts failure due to neglect in cleaning or incorrect servicing
Failure of parts caused by misuse
NOTE: All parts related to the functionality and installment of the product (caps, connectors, etc.) are required to be returned ON the item for inspection purposes.